Terms of service.

Effective Date: Oct 16, 2025

1. Agreement to Terms

By accessing our website or using the services of In The Groove Cleaning Services ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services

In The Groove Cleaning Services provides professional residential cleaning services in the Greater Cincinnati area. Our services include regular home cleaning, deep cleaning, and customized cleaning solutions based on your specific needs.

3. Booking and Scheduling

  • Booking: Services can be booked through our website, phone, or email

  • Confirmation: All bookings are subject to availability and confirmation

  • Access: You must provide safe and reasonable access to the areas to be cleaned

  • Preparation: You agree to secure valuables and fragile items before service

4. Payment Terms

  • Pricing: Prices are based on the size of your home and specific service requirements

  • Payment: Payment is due upon completion of service unless other arrangements are made

  • Methods: We accept cash, check, and major credit cards

  • Late Payments: Accounts more than 30 days past due may incur late fees

5. Cancellation and Rescheduling

  • Notice Required: Please provide at least 24 hours notice for cancellations or rescheduling

  • Late Cancellation: Cancellations with less than 24 hours notice may incur a cancellation fee

  • No-Show: Failure to provide access at the scheduled time may result in a service charge

6. Service Standards and Limitations

  • Quality: We strive to provide high-quality cleaning services

  • Supplies: We use our own cleaning supplies unless you request otherwise

  • Limitations: We do not perform hazardous cleaning tasks or move heavy furniture

  • Pets: Please secure pets during service for everyone's safety

7. Liability and Insurance

  • Insurance: We maintain general liability insurance and are bonded

  • Damage: We will repair or compensate for any damage caused by our negligence

  • Reporting: Any damage must be reported within 24 hours of service

  • Limitations: We are not responsible for pre-existing damage or normal wear and tear

8. Your Responsibilities

You agree to:

  • Provide accurate information when booking services

  • Ensure safe working conditions for our team

  • Inform us of any hazards or special circumstances

  • Make timely payments for services rendered

  • Treat our team members with respect and professionalism

9. Satisfaction Guarantee

We stand behind our work. If you're not satisfied with our service, please contact us within 24 hours, and we'll make it right by re-cleaning the affected areas at no additional charge.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of In The Groove Cleaning Services and is protected by copyright and trademark laws.

12. Indemnification

You agree to indemnify and hold harmless In The Groove Cleaning Services, its owners, employees, and affiliates from any claims arising from your breach of these Terms or your use of our services.

13. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through good faith negotiations. If necessary, disputes will be subject to binding arbitration in Hamilton County, Ohio.

14. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law principles.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and In The Groove Cleaning Services regarding the use of our services.

18. Contact Information

For questions about these Terms of Service, please contact us at:

In The Groove Cleaning Services
Greater Cincinnati, Ohio
Groovecleaningservices@gmail.com
Phone: +1 (513) 9353595